How to change or set the password
In order to change your Nebulb password you have to click on the email that appears in the upper right corner of Nebulb (the one associated to your license) and the license management menu will appear:
Then you must press the option "Change password" and the following window will appear:
In this window the first thing you must do is to check that the email is correct and corresponds to the email you used when ordering the Nebulb license (this is very important, because if you enter another email you will not be able to change the password).
And then you must press the button marked with a red arrow in the following image:
When you do this you will get a confirmation message indicating that a token will be generated and sent to the email address you entered (remember, it must be the email address associated with your Nebulb license or you will not receive the email).
And when you confirm the above message (by pressing "Yes") the following informative message will be displayed:
ATTENTION: To change the password it is necessary that the computer has Internet access.
Once this is done, you must access the inbox of the email associated to your Nebulb license and there you should find an email with the subject "Nebulb token", which contains the token (a text string with letters and numbers) that will allow you to change the password.
Below you can see an example of this email:
ATTENTION: This email usually arrives in less than 1 minute, but if you don't find it you can wait a little longer and refresh the page (in case it hasn't arrived yet). And if after a couple of minutes it still does not appear, check to see if it could have entered the Spam or promotions folder.
Once you have found the email with the token you must copy it in its entirety (this is very important) and paste it into the Nebulb box labeled "Token":
IMPORTANT: For security reasons the token is for one-time use only and expires after 24 hours. That said, in case you need it, you can generate another token again.
And finally, simply enter your new password twice and press the accept button.
IMPORTANT: The password must be at least 8 characters long.
By doing so your Nebulb access password will have been updated.
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