I haven't used Nebulb for a while and when I login it shows me that I don't have a license

I haven't used Nebulb for a while and when I login it shows me that I don't have a license

Try changing your user's password because it is likely that it has expired after some time without accessing Nebulb.

Here you can find information on how to change the password: https://help.nebulb.com/portal/en/kb/documentation/login-to-nebulb

And in case you still can't access after changing the password, submit a ticket or send an email to support@nebulb.com indicating the problem.






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