License
How to cancel the trial period
The following article explains, step by step, how to cancel the Nebulb trial period: https://nebulb.com/how-cancel-trial-period/ And if you have any problem, submit a support ticket (or send an email to support@nebulb.com) and we will solve it.
Do I have to pay VAT if I live in the Canary Islands?
In the online platform that I use to sell Nebulb licenses (ThriveCart) Canary Islands does not appear in the list of locations. However, I have been able to solve this problem by internally associating one of the locations in the list with the Canary ...
What does the “DEVICE WITH PREVIOUS TRIAL LICENSE” message mean?
If you get this message when you login with a trial license, it means that a previous trial license has already been installed on that computer. In order to avoid misuse of trial licenses, Nebulb checks that the computer on which it is going to be ...
I haven't used Nebulb for a while and when I login it shows me that I don't have a license
Try changing your user's password because it is likely that it has expired after some time without accessing Nebulb. Here you can find information on how to change the password: https://help.nebulb.com/portal/en/kb/documentation/login-to-nebulb And ...
Can I share a license with someone else?
The official answer is that the Nebulb license is personal and is associated to a specific email. To this email Nebulb sends, for example, the code needed to change the license password (for security reasons, so that no one else than the owner of the ...
What happens if I want to change the computer on which I have Nebulb installed?
Nebulb uses information from the hardware of the computer on which it is installed to control that the same license cannot be activated on more than 2 computers. That said, there is no problem if you renew 1 of the 2 computers on which you have ...